Return & Refund Policy

Last Updated: June 30, 2026

At Radhyam Royale, every saree is carefully selected and quality checked before dispatch. We are committed to delivering premium products and ensuring a pleasant shopping experience for every customer. We have a 7-day exchange and return policy.

Please read our Return & Refund Policy carefully before placing an order.

1. Return Eligibility

Returns are accepted only in the following situations:

Wrong product delivered.
Damaged product received during shipping.
Manufacturing defect.
Product significantly different from what was ordered.

Products must be returned in their original condition with all tags, packaging and accessories intact.

2. Products Not Eligible for Return

For hygiene, quality assurance and product authenticity, returns cannot be accepted if:

The saree has been worn or draped.
The saree has been washed or dry cleaned.
The blouse piece has been stitched or altered.
The saree has been ironed or modified.
Original tags have been removed.
The original packaging is missing.
The return request is made after the allowed reporting period.

3. Reporting Damaged or Incorrect Products

If you receive a damaged, defective or incorrect product, you must notify us within 24 hours of delivery.

Your request should include:

Order Number
Clear photographs of the product
Photographs of the outer packaging
Shipping label
A continuous unboxing video (mandatory)

The unboxing video must:

Begin before opening the courier package.
Show the unopened shipping package clearly.
Show the package being opened without any cuts or edits.
Continue until the entire saree has been completely unfolded.
Clearly show any damage or incorrect product.

Claims submitted without a continuous unboxing video may not be eligible for approval.

4. Natural Variations

Many of our sarees are handcrafted or woven using traditional techniques.
Minor variations are considered part of the beauty of authentic Indian textiles and are not treated as manufacturing defects.

These include:

Slight weaving irregularities
Minor print alignment variations
Loose threads
Handcrafted imperfections
Small embroidery variations
Tassel differences
Natural texture variations

5. Colour Disclaimer

We make every effort to display product colours accurately.

However, actual colours may vary slightly because of:

Monitor calibration
Mobile screen settings
Lighting conditions
Photography equipment

Minor colour differences are not considered product defects and are not eligible for return.

6. Return Process

Once your return request is approved:

Our support team will provide return instructions.
Securely pack the product in its original packaging.
Ship the product to the address provided by our support team.
After receiving the returned item, we will conduct a quality inspection.

Inspection usually takes 2–5 business days after receiving the return.

7. Return Shipping

If the return is due to our mistake (wrong product, damaged product or manufacturing defect), we will bear the return shipping cost where feasible or reimburse reasonable return shipping charges.

For all other approved returns, the customer is responsible for return shipping costs.

8. Refund Policy

Once your returned product passes our quality inspection, your refund will be processed.

Approved refunds will be credited to the original payment method used during purchase.

Depending on your payment provider, refunds may take approximately 5–10 business days to appear in your account.

9. Orders That Cannot Be Cancelled or Refunded

Customized orders
Personalized products
Stitched blouse pieces
Gift cards
Products damaged after delivery due to customer handling

10. International Orders

International customers are responsible for any customs duties, VAT, import taxes or other charges imposed by their destination country.

Orders refused by customs authorities or returned due to unpaid customs duties are not eligible for shipping refunds.

11. Delivery Delays

Delivery timelines are estimates only.

Radhyam Royale is not responsible for delays caused by:

Courier partners
Weather conditions
Government restrictions
Customs clearance
Natural disasters
Public holidays
Force majeure events

Delivery delays alone do not qualify for refunds.

12. Cancellation Policy

Orders may be cancelled only before they are packed or shipped.

Once an order has been dispatched, it cannot be cancelled and will be subject to this Return & Refund Policy.

13. Fraud Prevention

To protect both our customers and our business, Radhyam Royale reserves the right to refuse returns or refunds in cases of suspected fraud, abuse, repeated return requests or false claims.

14. Need Assistance?

If you have any questions regarding returns or refunds, please contact our Customer Support team through our Contact Us page.

We are always happy to assist you and will make every reasonable effort to resolve your concerns promptly.